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Don’t Ever Fly Ryanair

For those of your who don’t know Ryanair is an airline that operates out of Ireland and hates everyone. Just look at their website. It looks like a Spam site. When I went to order tickets there I accidentally navigated away from the page like 3 times because I thought I must have mistyped the url.

My reason for disliking Ryanair is much more personal.

When tried to goto the airport in Rome we had directions from the internet. We were going to follow them when a person in the subway told us that we needed to take a train from the train station. So we ran up there and got told that we couldn’t take a train there. After wasting more time, we finally got back on the subway and followed the directions that we found on the Internet. They took us to the exact opposite side of Rome than we needed to be at.

Ryanair’s policy is that you must be checked in 40 minutes before your flight. We found ourselves on the wrong side of rome with only 35 minutes to get to our check in. Taking a subway was out of the question. We had to get a taxi.

Let me draw a picture for you. Imagine me:

Don't pass out

Imagine me, bloody, arm in a sling, running on very little sleep, limping and in an considerable amount of pain running around trying to get someone to tell us how to get to the airport.

We tried to hail a taxi unsuccessfully for 10 minutes. Finally we got one and he took us to the airport. It cost 60 euros and we ran into the airport and to our checkin station. There was no one there and we were 5 minutes late.

We tried to talk to another rep from Ryanair who told us that she wouldn’t help us and that we had to go rebook a flight. Nevermind that the flight was late, nevermind that I was bleeding everywhere. It didn’t matter.

We went to the information station that she told us to go there and there was a line with no one working the counter.

We went to security and showed them our flight confirmation but they wouldn’t let us through without a boarding pass. Not really their fault. We went back to the Ryanair and waited. There was a girl there but she told everyone that her shift was over and that she wouldn’t help anyone.

Now we were 10 minutes late for check-in and the plane was still late. Boarding was no where near to starting and it would have been easy to get us on the plane, but no. Ryanair doesn’t care about it’s customers.

Finally someone showed up to help customers after another 10 minutes. The other customers in line saw our predicament and sent us ahead of them. We started trying to explain our situation to the Ryanair reps and they shh’d us.

Dejected we waited. We tried asking questions but the Ryanair employees seemed not to speak english. In utter exasperation I told Gary that I hated Italy. You have to give me a break, we’d been robbed twice (Gary got pickpocketed that morning), we’d been attacked by Italian footballers, we’d been threatened by a mobster rental place and people gave us bad directions to the airport. Oh, and we’d been ripped off just about everywhere we went.

The ryanair employee thought that this was worth commenting on and finally snapped at me in perfect english. She told me that hating Italy didn’t even make sense because she wasn’t Italian and Ryanair wasn’t an Italian company. I told her that it had nothing to do with her (not true) and that it was just the system. I was trying to be nice and take any personal offense away from my statement but she just got mad and offended anyway.

She told us we had to buy all new tickets, even though the plane hadn’t started boarding. She didn’t care that I’d been in an accident.

We finally got a flight to Barcelona, which meant we’d need to take an all night train ride to get to Madrid in time for our flight. Our tickets were 80 euros each and we didnt’ get a refund for the tickets we’d already bought.

Getting on the flight was a joke, everyone rusehed to find seats, pushing and shoving their way past me. No one thought I might need special consideration givin that I was limping horribly, arm in sling, bleeding. It was horrible.

Ryanair, from everything that I can gather does not care about their customers, they don’t care about your needs, they don’t care about you. Don’t fly ryanair.

Posted Friday, June 8, 2007
22
34 comments
Scriv
Scriv

Don't ever travel with Ryanair if you need to take a child's buggy ...we did..when we landed at Bristol airport they had absolutely wrecked our buggy which cost us nearly £1000 ...there was no one at the airport to speak to as it was nearly midnight so we took loads of photos with flight sticker still attached to send to Ryanair the next day and they refuse to do anything about it...there customer services are disgusting..I now have to walk half a mile a day to take my eldest child to school and I have no means of transport for my toddler ..so whatever you do if you need to take a buggy on holiday with you just buy a cheap one that doesn't make any different if it gets damaged...RYANAIR SUCKS !!!!!

MaggieMc
MaggieMc

What an appalling airline is Ryanair. From the moment you open its website it does it's best to trick you into making errors for its financial gain. The language is designed to create fear and uncertainty and boarding is a stampede. Never, ever again. Just returned from Cork with Aerlingus and what a breath of fresh air. A simple website, allocated seats and when I had to change dates it was free of charge within 24 hours. Travelling in and out of Heathrow Terminal 2 was a dream! Michael O'Leary is a dinosaur and should by now be extinct!

SarahDiggins
SarahDiggins

We flew Ryanair on a business trip - it was not our first choice, but the meeting was short notice and Ryanairs connecting schedule was easier.  


We had  a degrading experience with having to hide duty free in our pockets as they illegally won't accept a surplus duty free bag.  Our cabin bags were measured and this process was difficult - we had to put into a cage and pull out - not easy when the bag is 10kg.


The WORST thing was their parking service. We had paid for park and collect service to make ti easier.  We followed instructions on their scantily worded email and called the number given.  The guy answered the phone and directed us to the wrong carpark where we were told to leave our car.  We did this and returned from our trip 2 days later to find we were charged twice - but Ryanair refused to acknowledge their mistake, so we paid £76 more than we needed to.


They offered a 25% refund and discount on parking next time but Ryanair, if you are reading this, there WON"T BE A NEXT TIME!!! 


No more trips with Ryanair!

piceno777
piceno777

going by car this year to Italy,cheaper,bring some wine and abit of baccy should cover alot of the fare.Wine at 80cents a litre in a carton not top of thr range but a nice table wine.Would have to pay [2 adults 1child]return from Stanstead to Pescara or Ancona abour £500,plus petrol from Stoke to Stanstead rtn£40,airport parking£40,hire car 2weeks £350,petrol in Italy £80 for the 2weeks approx.£1020 or there abouts.lm sure someone cleverer than me can work out cost to drive to Ascoli Piceno and back to Stoke on the ferry travelling viaFrance Belgium Germany Austria only toll are in Italy

piceno777
piceno777

going by car this year to Italy,cheaper,bring some wine and abit of baccy should cover alot of the fare.Wine at 80cents a litre in a carton not top of thr range but a nice table wine.Would have to pay [2 adults 1child]return from Stanstead to Pescara or Ancona abour £500,plus petrol from Stoke to Stanstead rtn£40,airport parking£40,hire car 2weeks £350,petrol in Italy £80 for the 2weeks approx.£1020 or there abouts.lm sure someone cleverer than me can work out cost to drive to Ascoli Piceno and back to Stoke on the ferry travelling viaFrance Belgium Germany Austria only toll are in Italy

Fredrik
Fredrik

I recently flow with Ryanair and at the boarding gate they by misstake destroyed my sons valid boarding pass for the return. The misstake was discovered by the cabin crew when I entered the fligth. The stewardess told my I should get a new print out for free, so I tolk place in the aircraft. When I later asked for my printout they two ladies in the cabin crew said they had already informed the checkin on the way back and that it should not be a problem without a new print out. I could have printed a new one if they had told me so, but I did not since they said I did not need to. When I should get home they did not know anything and I had to pay 40£ for a new printout. When I complained they just answered in an no reply email that I had to bring a valid boarding pass according to there rules. Is this why they can keep their prices so low? They fraud travellers?

Fredrik
Fredrik

I recently flow with Ryanair and at the boarding gate they by misstake destroyed my sons valid boarding pass for the return. The misstake was discovered by the cabin crew when I entered the fligth. The stewardess told my I should get a new print out for free, so I tolk place in the aircraft. When I later asked for my printout they two ladies in the cabin crew said they had already informed the checkin on the way back and that it should not be a problem without a new print out. I could have printed a new one if they had told me so, but I did not since they said I did not need to. When I should get home they did not know anything and I had to pay 40£ for a new printout. When I complained they just answered in an no reply email that I had to bring a valid boarding pass according to there rules. Is this why they can keep their prices so low? They fraud travellers?

GOFUCKYOURSELF
GOFUCKYOURSELF

you shouldnt be allowed to fly bleeding, you shouldnt be allowed to fly at all, it's passengers like you that create panic on board. AND YOU DUM!!! PEOPLE WORKING AT THE AIRPORT ARE NOT RYANAIR YOU STUPID!!! RYANAIR ONLY HAVE RESPONSABILITY FOR CABIN CREW AND FOR THE PEOPLE AT THE OFFICE IN DUBLIN, NOT AT THE AIRPORT. ASSHOLE

Scriv
Scriv

RYANAIR ARE THE ASSHOLES !!!!

GOFUCKYOURSELF
GOFUCKYOURSELF

you shouldnt be allowed to fly bleeding, you shouldnt be allowed to fly at all, it's passengers like you that create panic on board. AND YOU DUM!!! PEOPLE WORKING AT THE AIRPORT ARE NOT RYANAIR YOU STUPID!!! RYANAIR ONLY HAVE RESPONSABILITY FOR CABIN CREW AND FOR THE PEOPLE AT THE OFFICE IN DUBLIN, NOT AT THE AIRPORT. ASSHOLE

Dan
Dan

AidanC:

Whether Ryanair is trolling for bad comments or not a previous commentator who didn't agree with me and defended RyanAir did comment from their network.

If they had said "Hey, I work for RyanAir and I think..." then that would be different. Instead it was "I hate your blog!" and they pretended like they had nothing to do with Ryanair.

Dan
Dan

AidanC: Whether Ryanair is trolling for bad comments or not a previous commentator who didn't agree with me and defended RyanAir did comment from their network. If they had said "Hey, I work for RyanAir and I think..." then that would be different. Instead it was "I hate your blog!" and they pretended like they had nothing to do with Ryanair.

AidanC
AidanC

Dan, Ryanair doesn't care about customer service. It doesn't need to. I find it laughable that you would think Ryanair has its employees "trolling for bad comments" - believe me, there are too many for any number of such employees to respond to (e.g. http://www.airlinequality.com/Forum/ryan.htm). If you are willing to fly Ryanair, expect the worst and play by their rules - if not, as you have clearly seen, you pay the price. I agree with Maireadc - Ryanair has opened up Europe and made it accessible for everyone! As much as I hate flying with them, I wouldnt have had half the experiences I've had without them.

AidanC
AidanC

Dan, Ryanair doesn't care about customer service. It doesn't need to. I find it laughable that you would think Ryanair has its employees "trolling for bad comments" - believe me, there are too many for any number of such employees to respond to (e.g. http://www.airlinequality.com/Forum/ryan.htm). If you are willing to fly Ryanair, expect the worst and play by their rules - if not, as you have clearly seen, you pay the price. I agree with Maireadc - Ryanair has opened up Europe and made it accessible for everyone! As much as I hate flying with them, I wouldnt have had half the experiences I've had without them.

Kat
Kat

I will never ever fly with Ryanair, my brother lives in Ireland and although the cost will be more expensive I will drive next time. The whole Ryanair experience is so stressful. I have had problems with them each and every time i fly with them so i now think lesson learnt. They have just stolen £80 from me. Online checkin states one cabin baggage only which give the impression that you can only complete online checkin if you have no other bags to checkin. Because of this i did not print the boarding pass, they charged £20 per person per journey, it criminal and immoral and they just literally steal from you, if the gas masks dropped down i'm certain you would have to insert a coin to operate them.

Kat
Kat

I will never ever fly with Ryanair, my brother lives in Ireland and although the cost will be more expensive I will drive next time. The whole Ryanair experience is so stressful. I have had problems with them each and every time i fly with them so i now think lesson learnt. They have just stolen £80 from me. Online checkin states one cabin baggage only which give the impression that you can only complete online checkin if you have no other bags to checkin. Because of this i did not print the boarding pass, they charged £20 per person per journey, it criminal and immoral and they just literally steal from you, if the gas masks dropped down i'm certain you would have to insert a coin to operate them.

Sam
Sam

Ryan Air? More like "Cryin' Air!!!!!!" Because they'll be cryin all the way to the hospital when I punch them in the face!

Sam
Sam

Ryan Air? More like "Cryin' Air!!!!!!" Because they'll be cryin all the way to the hospital when I punch them in the face!

Postelwait
Postelwait

Dude this one time I flew Ryanair and there was a gremlin right outside my window. I tried to tell the stewardess and she was like 'i'll believe that when my shit turns purple and tastes like rainbow sherbert' in a really obnoxious Irish accent. How rude.

Postelwait
Postelwait

Dude this one time I flew Ryanair and there was a gremlin right outside my window. I tried to tell the stewardess and she was like 'i'll believe that when my shit turns purple and tastes like rainbow sherbert' in a really obnoxious Irish accent. How rude.

amera
amera

yo! i decided to comment since i told you i would give you my blog. i already warned you how boring it is!

but really. i was going to ask you about the red line on your arm tonight, but decided to refrain. now i can just read the blog and see the picture!

oh and now i'm afraid to ever go to italy. thanks!

hugs,

amera

amera
amera

yo! i decided to comment since i told you i would give you my blog. i already warned you how boring it is! but really. i was going to ask you about the red line on your arm tonight, but decided to refrain. now i can just read the blog and see the picture! oh and now i'm afraid to ever go to italy. thanks! hugs, amera

Shepizzle
Shepizzle

Maireadc's entry really annoys me.. a Blatant statement of company loyalty like "Ryanair (The Airline) will Fly you from : A to B (in Europe)for very Little,
It is the Irish economy “No Frills Airline”
Only for them I would never get to see Family and Friends in Europe, God Bless them, Their Staff are wonderful, they work for a pittance this I know well, Having spoken to them on Many of my trips, but they still do a wonderful Job, You brought your frustrations of your whole trip to Italy to the Ryanair Desk and then made sure the Ryanair handling staff heard your woes, What else do you expect. I’m sure your tickets with ryanair very very reasonable other wise you would have chose another Carrier, But yet you had cheek to complain, next time take a much more expensive carrier and see how much better you will get on. You were unlucky and that is not Ryanairs Fault. I just needed to inform People I personally or any members of my Large Family have had no bad dealing with Ryanair Long may they Fly," is as pathetic as it is tacky. It's your blog and your opinion that I want to read... blog on brother.

There's the bloody pic that generates some sypmathy that i was waiting to see! I hope you get some mileage out of it with the ladies!

Shepizzle
Shepizzle

Maireadc's entry really annoys me.. a Blatant statement of company loyalty like "Ryanair (The Airline) will Fly you from : A to B (in Europe)for very Little, It is the Irish economy “No Frills Airline” Only for them I would never get to see Family and Friends in Europe, God Bless them, Their Staff are wonderful, they work for a pittance this I know well, Having spoken to them on Many of my trips, but they still do a wonderful Job, You brought your frustrations of your whole trip to Italy to the Ryanair Desk and then made sure the Ryanair handling staff heard your woes, What else do you expect. I’m sure your tickets with ryanair very very reasonable other wise you would have chose another Carrier, But yet you had cheek to complain, next time take a much more expensive carrier and see how much better you will get on. You were unlucky and that is not Ryanairs Fault. I just needed to inform People I personally or any members of my Large Family have had no bad dealing with Ryanair Long may they Fly," is as pathetic as it is tacky. It's your blog and your opinion that I want to read... blog on brother. There's the bloody pic that generates some sypmathy that i was waiting to see! I hope you get some mileage out of it with the ladies!

Sandy
Sandy

At least they allow for people to snail-mail send in complaints. The ones that will most likely never be read and sit in a pile as a few Ryanair employees will probably just look at the pile of complaints and laugh. OR they possibly get more enjoyment from the complaints merely by burning them.

Here they are... the

For Complaints
Customer Services Dept
Ryanair Head Office
Dublin Airport
Co Dublin

Sandy
Sandy

At least they allow for people to snail-mail send in complaints. The ones that will most likely never be read and sit in a pile as a few Ryanair employees will probably just look at the pile of complaints and laugh. OR they possibly get more enjoyment from the complaints merely by burning them. Here they are... the For Complaints Customer Services Dept Ryanair Head Office Dublin Airport Co Dublin

Dan
Dan

It's also strange that your IP addres shows up under a RIPE database query as being assigned to someone in Dublin Ireland.

Unit 4029 National Digital Park, CityWest Business Campus,
address: Naas Road, Co. Dublin, Ireland.

What a coincidence? It's almost as if Ryanair is trolling for bad comments on their service. Maybe you should do something to correct the situation rather than trying to debase my entry. Like, I don't know, maybe apologize?

Finally, your referring url shows that this came from your e-mail. Your job is probably to watch for bad entries on Ryanair and go defend the company. You probably have google or technorati set to alert you whenever a new page pops up.

Hey, nice try though. Next time try using Tor.

Dan
Dan

It's also strange that your IP addres shows up under a RIPE database query as being assigned to someone in Dublin Ireland. Unit 4029 National Digital Park, CityWest Business Campus, address: Naas Road, Co. Dublin, Ireland. What a coincidence? It's almost as if Ryanair is trolling for bad comments on their service. Maybe you should do something to correct the situation rather than trying to debase my entry. Like, I don't know, maybe apologize? Finally, your referring url shows that this came from your e-mail. Your job is probably to watch for bad entries on Ryanair and go defend the company. You probably have google or technorati set to alert you whenever a new page pops up. Hey, nice try though. Next time try using Tor.

Dan
Dan

Thanks for commenting.

My problem with Ryanair wasn't that it's a "no frills airline." My problem was that they did nothing to help us.

Granted we were 5 Minutes late for checkin on a late flight but I know airlines, I know what they have to do and they could have easily let us on board allowing us to go directly to Madrid as we planned. But they refused to be understanding. They refused to help but went immediately for routes that charged us more money.

Finally, I didn't try to pin anything on the staff, they pretended like they didn't speak english so how was I suppose to know that any comments I made were going to be offensive?

Is that not rude?

Contrast this with Continental which we took home. When we checked in they immediately got me a wheelchair they arranaged for me to have better seats so I would have more room for my bad leg, they called ahead so that someone would be waiting for me with wheel chair adn their staff really looked out for me.

I wouldnt' have a problem with Ryanair if they didn't treat us like garbage. But then again, that is very european.

Dan
Dan

Thanks for commenting. My problem with Ryanair wasn't that it's a "no frills airline." My problem was that they did nothing to help us. Granted we were 5 Minutes late for checkin on a late flight but I know airlines, I know what they have to do and they could have easily let us on board allowing us to go directly to Madrid as we planned. But they refused to be understanding. They refused to help but went immediately for routes that charged us more money. Finally, I didn't try to pin anything on the staff, they pretended like they didn't speak english so how was I suppose to know that any comments I made were going to be offensive? Is that not rude? Contrast this with Continental which we took home. When we checked in they immediately got me a wheelchair they arranaged for me to have better seats so I would have more room for my bad leg, they called ahead so that someone would be waiting for me with wheel chair adn their staff really looked out for me. I wouldnt' have a problem with Ryanair if they didn't treat us like garbage. But then again, that is very european.

maireadc
maireadc

This entry really annoys me.. a Blatant statement like the Subject Line above really gets to me. "Don’t Ever Fly Ryanair "
Ryanair (The Airline) will Fly you from : A to B (in Europe)for very Little,
It is the Irish economy "No Frills Airline"
Only for them I would never get to see Family and Friends in Europe, God Bless them, Their Staff are wonderful, they work for a pittance this I know well, Having spoken to them on Many of my trips, but they still do a wonderful Job, You brought your frustrations of your whole trip to Italy to the Ryanair Desk and then made sure the Ryanair handling staff heard your woes, What else do you expect. I'm sure your tickets with ryanair very very reasonable other wise you would have chose another Carrier, But yet you had cheek to complain, next time take a much more expensive carrier and see how much better you will get on. You were unlucky and that is not Ryanairs Fault. I just needed to inform People I personally or any members of my Large Family have had no bad dealing with Ryanair Long may they Fly.

maireadc
maireadc

This entry really annoys me.. a Blatant statement like the Subject Line above really gets to me. "Don’t Ever Fly Ryanair " Ryanair (The Airline) will Fly you from : A to B (in Europe)for very Little, It is the Irish economy "No Frills Airline" Only for them I would never get to see Family and Friends in Europe, God Bless them, Their Staff are wonderful, they work for a pittance this I know well, Having spoken to them on Many of my trips, but they still do a wonderful Job, You brought your frustrations of your whole trip to Italy to the Ryanair Desk and then made sure the Ryanair handling staff heard your woes, What else do you expect. I'm sure your tickets with ryanair very very reasonable other wise you would have chose another Carrier, But yet you had cheek to complain, next time take a much more expensive carrier and see how much better you will get on. You were unlucky and that is not Ryanairs Fault. I just needed to inform People I personally or any members of my Large Family have had no bad dealing with Ryanair Long may they Fly.